What is Microsoft Office 365 for business?

Office 365 for Business comprises two service offerings in three neat packages:

• Offering No.1: Microsoft Office Packages
• Offering No.2: Enterprise Email (Hosted Exchange)

Why Microsoft Office 365 instead of Standard Packages and Onsite Exchange?

The biggest issues surrounding the purchase of a standard Microsoft Office Package include:

• Capex is very high
• Software becomes outdated after only 2 years or less
• Software cannot be returned if an employee is let go

The biggest issues surrounding the purchase of and running of an Onsite Exchange include:

• Capex is extremely high as Hardware and Software needs to be purchased
• Software becomes outdated after only 2 years or less
• Software cannot be returned if an employee is let go
• Management fees are high as specialised technicians are required to manage the system

Why choose Office 365 from a Vendor instead of Microsoft Direct?

A company can purchase the service directly from Microsoft but the following challenges are faced:

• Microsoft in South Africa cannot generate a VAT invoice
  • Even though the price is the same, a local vendor works out to be 14% cheaper
• Microsoft Support is International and as a result:
  • Accents are difficult to understand
  • Telephone Call Quality is poor
  • Call Centre Management is built around big business needs
• DBS Technology manages the First Line Support
  • DBS Technology Support is local and centered around the SME market
  • Remote Support is included so there is no need to worry about languange barriers
  • Should it be required, DBS Technology can send technicians to manage installations and rollouts as well as support calls