Managed Desktop and Server Support
Managed Desktop and Server Support provides consistent and reliable end user support to your core business activities. These services focus on the end user and their experience to minimize the loss of work time due to PC hardware and/or system software problems. At DBS Technology, we pride ourselves on offering very quick turnaround times when a client has a problem, normally measured in minutes with repair times often shorter than an hour.
Service Level Options available: (DBSTECH EVERGREEN)
2 Hour Onsite support per month
Managed real time helpdesk system
4 Hour Contractual MTTR (Mean Time to Respond)
Unlimited Telephonic and Remote support
4 Hour Onsite support per month
Managed real time helpdesk system
4 hour Contractual MTTR (Mean time to responded)
Unlimited Telephonic and Remote support
